How to adjust or cancel a reservation?
You can amend your reservations here.
Can I purchase a Pulitzer Amsterdam gift voucher?
Yes, please contact us directly to create a tailor made gift voucher via email@example.com or call +31 (0) 20 5235235.
Can I have an extra bed in the room?
A fee applies for an adult rollaway. A supplement of 30 EUR is charged for an additional bed for children between 3 to 12 years of age. An additional bed for guests of 13+ will be charged the full price (50 EUR). Please note that most of our rooms are not fitted with extra beds, and these need to be added upon request. Extra beds cannot be placed in the ‘Cosy’ or ‘Classic’ rooms. Cribs are provided upon request free of charge however, we do not provide blankets, bumpers or pillows for cribs.
Do all rooms have a canal view?
Some of the rooms have garden and courtyard views. In case of availability, guests can upgrade their room to a Canal View room for an additional fee of 75 Euros per night.
If I cancel my reservation, will I get refunded?
The amount of the refund depends on the timing of your cancellation and the type of rate booked. Cancellations and modifications on our flexible rates are free of charge up to 24 hours before arrival. When cancelling after 6pm hotel time the day before arrival the forfeiture amount will be one night stay.
Please note that a 14-day cancellation policy applies on the dates 30 December 2020 until 01 January 2021.
For our prepaid rates, the full amount will be charged and no refund can be extended when cancelling or modifying the booking and when not showing up.
Also please consult your official hotel confirmation to verify the cancellation policy applicable to your booking.
Is the hotel child-friendly?
Yes, the hotel is child-friendly. We offer special Family Rooms and Family Suites, a playground in our garden and nanny service. Besides this, we offer baby care products, cots, other kids amenities and games. At restaurant Jansz. we serve a special kids menu for both lunch and dinner.
Do I need to provide credit card details?
A credit card guarantee is required for all room reservations. Upon arrival the card may be pre-authorized for room charges and incidentals. The pre-authorization will be released at check-out. Guests paying in cash will be asked to pay a deposit at check-in of 50 EUR per person per night in addition to the room rate. The unused portion of the deposit will be refunded at checkout.
Which payments methods are accepted?
All major credit cards are accepted. At the hotel, charges can be settled with cash, debit card, or travelers’ check. We do not accept personal checks.
Can charges be settled by a third party?
A non-guest wishing to pay for a guest in the hotel must fax a copy of the front of the credit card along with a credit card authorization form prior to the guest’s arrival. Credit card authorization forms can be obtained directly from the hotel.
What is the city tax and when does it have to be paid?
The city tax in Amsterdam is 7% per room per night + €3 per person per night and will be charged upon check out.
Can I park at the hotel?
You can take advantage of our valet parking service at the cost of 62,50 EUR per day. You can also park your car along the canal in front of the hotel or at the closest parking garage: the Euro Parking located on the Marnixstraat. Please note that the maximum height of your vehicle for the valet parking and the parking garage is 1.90 meter.
How do I reach the hotel?
Hotel Pulitzer is accessible by train or taxi. From Amsterdam Central Station guests can take tram line 13 or 17 to the hotel. You can find all details about how the get to Hotel Pulitzer here.
Does the hotel offer shuttle service?
Hotel Pulitzer does not offer a shuttle service. The concierge team can arrange your transportation or airport pick-up. You can find the details here.
What is the check-in policy?
Standard check-in time is 3pm local time. Early check-in is based upon availability, and cannot be confirmed until check-in time. We suggest to book the night before at the best available rate to ensure an early check-in the next day.
In the hotel
Are pets allowed?
Yes, guests may bring one small dog or cat to their room. Pets are not allowed in the restaurant or other public areas. The cost is 50 EUR per pet per day. Note: The dog may not be taller than 55 cm (1.8 ft).
Are there any age restrictions?
Guests must be 18 years or older to reserve a room. Service of alcoholic beverages is restricted to those 18 years and above (with valid identification).
Is smoking permitted in the hotel?
All guest rooms and public spaces are 100% non-smoking, however there are designated smoking areas throughout the hotel.
Is there disability access?
The hotel offers one fully fitted accessible guest rooms. To reserve this room, please contact us directly.
Does the hotel offer room service?
Yes, the hotel offers room service 24 hours a day.
Does the hotel offer breakfast?
Breakfast can be enjoyed at our restaurant Jansz. or lobby café Pause. Jansz. offers an extensive breakfast buffet for €33 per person and Pause offers Pause breakfast for €33 and a continental à la carte menu, as well as a breakfast-to-go option.
What is the check-out policy?
Standard check-out time is 12 noon. A late check-out may be requested, but cannot be guaranteed and is subject to availability. An additional fee of 50 EUR per hour will be charged between noon and 6pm. After 6pm, a full night’s stay will be charged at the best available rate for that day.
How about leaving earlier?
An early departure is free of charge for all reservations with a flexible cancellation policy. Reservations on prepaid rates cannot be amended without losing the full deposit.