To ensure a safe environment for our guests and team, we have evolved our guest experience to reflect all the necessary ‘new normal’ measures and precautions, while maintaining our commitment to hospitality excellence.
Health & Safety
Terms & Conditions
Just like you, we are closely monitoring developments regarding COVID-19 as they happen. Our policies and procedures have been tailored to closely follow the continually evolving guidance from the CDC, WHO, and local government and health agencies.
In accordance with local law, we are only able to welcome guests to our restaurants and bar upon presentation of either a COVID-19 vaccination certificate or a COVID-19 test showing a negative result (rapid antigen or PCR, taken within the previous 24-hour period).
Flexible Cancellation Policy
We know that flexibility is key, especially in these uncertain times. Ask us about our flexible conditions when you book your stay directly.
If you’ve reserved using an online booking platform or travel agent, please contact them directly for modifications or cancellations.
For group organizer questions on terms and conditions of group contracts, please contact the Events team via firstname.lastname@example.org.